FAQ

Our phone validation service covers the United States and Canada.

Yes, phone validation supports any type of number: mobile, landline/fixed line, VoIP, etc.

• RealValidito Phone Lookup works with USA and Canadian based phone numbers only. Our Phone Lookup is a high-accuracy phone validation service, with a database that is updated daily.
• Our service validates phone numbers to determine Carrier details, Number Type or Carrier Type (Landline, Cell Phone/Mobile, VoIP, toll-free, etc.), Valid or Invalid, Active or Inactive, and Geo information.
• Our service identifies LNP (Local Number Portability), meaning it identifies a phone number that was previously a landline and now has been ported (converted) to a cell phone carrier. It also identifies current carrier details, meaning if an original Sprint customer switched to T-Mobile while keeping the number, our Phone Lookup service will show T-Mobile since portability is considered.
• Our service does not identify a phone number is “connected” or “disconnected“, phone owner information, etc.
• Use our DNC Data Scrubbing Service to reduce the risk of TCPA lawsuits.
• Your use of our Phone Validation Service indicates your acceptance of our Terms and Conditions

1. What does “Active” or “Inactive” mean?
   Active: The number has been assigned to a phone carrier (this does not mean the carrier has assigned it to a person).
   Inactive: The number has not been assigned to a carrier.
2. What does “Valid” or “Invalid” mean?
   Valid: The number follows the North American Numbering Plan (NANP) format rules.
   Invalid: The number does not follow the North American Numbering Plan (NANP) format rules.

Carrier lookups involve searching for phone data associated with a specific number. It provides detailed information such as network provider, status, time zone, and more.
Phone validation checks whether a number is valid (correctly formatted under the North American Numbering Plan) and active (assigned to a carrier). It does not confirm whether a number is connected or can receive calls or texts.

Yes. You can upload CSV files with more than one column; there is a facility to MAP columns( if you upload a file with FirstName, LastName, Phone, and Email Address, then the validated file contains all these uploaded column data along with validation info).

The file you submit can be with or without leading 1’s.

The file you submit can be with or without punctuation.

No. The phone number validation service will automatically remove the plus sign [+], leading “1”, parentheses (), dash [-], dots [.], or spaces from the phone number!

No. The phone numbers are not contacted in any way, nor will any phones connected to a line ring during the entire validation process.

Yes, this is absolutely possible. You can query up to 1,000 phone numbers at once. For details, please take a look at our API documents.

Please take note that the system will deduct lookup credits for every phone number in rows (whether they are empty or not).

The best way to validate the file is to remove empty rows (rows that don’t have a phone number) and upload files with a single phone number column for accurate lookup usage.

Yes, you can validate up to ten numbers simultaneously (Phone 1, Phone 2, Phone 3, Phone 4, Phone 5, Phone 6, Phone 7, Phone 8, Phone 9, Phone 10) via a CSV file.

The system will deduct lookup credits for every phone number in rows and columns.

For example, You are trying to upload a file with multiple phone numbers (6 columns of phone numbers: Phone 1, Phone 2,…, Phone 6), and the total number of rows is 100. The system deducts lookup credits for every phone number in rows and columns (whether they are empty or not). There are 100 rows and 6 columns of phone numbers (Phone 1, Phone 2,…, Phone 6), so it will deduct 600 (100 * 6) lookup credits.

Number portability is a process that allows users to keep their phone number when they switch from one network operator to another. Depending on the country’s regulations, portability may be supported for mobile or both mobile and fixed networks.

Yes, RealValidito Phone Lookup identifies LNP (local number portability), meaning it identifies a phone number that was previously a landline and now has been ported (converted) to a cell phone carrier. It also identifies current carrier details, meaning if an original Sprint customer switched to T-Mobile while keeping the number, our Phone Lookup service will show T-Mobile since portability is considered.

Our DNC Lookup service covers the United States.

Yes. You can upload CSV files with more than one column, there is a facility to MAP columns( if you upload a file with First Name, Last Name, Phone, and Email Address, then the validated file contains all these uploaded column data along with validation info).

The file you submit can be with or without leading 1’s.

The file you submit can be with or without punctuation.

No. The RealValidito DNC Lookup service will automatically remove the plus sign [+], leading “1”, parentheses (), dash [-], dots [.], or spaces from the phone number!

Yes, this is absolutely possible. You can query up to 1,000 phone numbers at once. For details, please take a look at our API documents.

Upload your list for bulk processing, or use our DNC Lookup API. Each number is checked against the Federal (National) DNC list, the TCPA litigator list, and the state DNC lists for Texas, Florida, Pennsylvania, Indiana, Colorado and Wyoming. Your results file flags any matches so you can review or suppress them. DNC Lookup is a screening tool that supports your compliance program; it does not by itself make a campaign compliant.

DNC scrubbing means checking the phone numbers on your call list and removing or flagging those that should not be contacted. RealValidito flags numbers found on the Federal (National) DNC list, the TCPA litigator list, or the state DNC lists we cover, so you can review or suppress them before your campaign.

Under the FTC’s Telemarketing Sales Rule, sellers must use National DNC Registry data that is no more than 31 days old. Meeting your own registry obligations, including any required SAN, is your responsibility. As a best practice, screen your list before every calling or SMS campaign.

Yes. DNC rules apply to mobile numbers as well as landlines, and calls or texts to mobile numbers can carry additional consent requirements under the TCPA. Screen mobile numbers the same way, and consult a qualified attorney about the consent rules that apply to your campaigns.

• Our DNC Lookup checks each number against the Federal (National) DNC list, the TCPA litigator list (plaintiffs, attorneys, pre-litigation contacts, anti-telemarketing groups and similar), and the state DNC lists for Texas, Florida, Pennsylvania, Indiana, Colorado and Wyoming.It works as an automated outbound and inbound screening tool that helps reduce the risk of contacting numbers that could lead to a TCPA dispute. It can reduce that risk but cannot eliminate it. If you are served with or threatened with a lawsuit, we recommend consulting a qualified TCPA attorney immediately.

No. RealValidito provides compliance-assistance tools only. The service does not provide legal advice, regulatory advice, or guarantee that a call, text message, or marketing campaign complies with applicable law. Customers remain solely responsible for complying with all applicable telemarketing, privacy, consumer protection, and Do Not Call regulations.

No. Using RealValidito does not register you with the National DNC Registry or replace your own obligations. Under the FTC’s Telemarketing Sales Rule, sellers who make telemarketing calls must pay for access to the National DNC Registry (and obtain a Subscription Account Number, or SAN) for the area codes they call, and some states have their own telemarketer registration requirements. Obtaining and maintaining any required SAN or state registrations is your responsibility.

• Our RealValidito DNC Lookup tool has a variable cost based on the number of records you plan to scrub (packages).
  Click here for package pricing.

• Please contact our support team.

Our Gender Lookup service covers the United States and Canada.

Yes. You can upload CSV files with more than one column; there is a facility to MAP columns( if you upload a file with FirstName, LastName, Phone, and Email Address, then the validated file contains all these uploaded column data along with validation info).

Yes, this is absolutely possible. You can query up to 1,000 names at once. For details, please take a look at our API documents.

Our ZIP Code Lookup or Postal Code Lookup service covers the United States and Canada.

In the United States of America, a zip code is five or nine numbers that are added to a postal address to assist in the sorting of mail.
Canadian postal codes are alphanumeric. They are in the format A1A 1A1, which is a six-character string that forms part of a postal address in Canada where A is a letter and 1 is a digit. When you want to write a letter, the postal code follows the abbreviation for the province or territory. Components of a postal code: Forward sortation areas and local delivery units

Unique/single
PO Box only
Military
Standard

Determining the city, state, county, area code, time zone information, and longitude and latitude of locations

Yes. You can upload CSV files with more than one column; there is a facility to MAP columns( if you upload a file with a Zip Code or Postal Code, FirstName, LastName, Phone Number or Email Address, then the validated file contains all these uploaded column data along with validation information).

Yes, this is absolutely possible. You can query up to 1,000 Zip Codes or Postal Codes at once. For details, please take a look at our API documents.

It is typical for 10–20 new Zip Codes or Postal Codes to be created each year.