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    General FAQs

    What does Real Validito do?

    We provide real-time data validation tools (Phone Lookup, DNC Lookup, Gender Lookup, ZIP/Postal Code Lookup) to help businesses ensure that every contact record in every database is genuine, accurate and up-to-date.
    Our tools are available through API and batch processing.

    Are there any differences in the data source(s) between the free trial and paid accounts?

    Nope.
    We want you to see the full power of our services and be able to test it completely for your needs. With that said, there are limitations on the number of transactions (5,000 lookups) you can test with the free trial accounts.

    How often do you update your databases?

    ALL THE TIME!
    Our database updates are synchronized with 100’s authoritative data sources.
    This means we are continually updating our data sets, ensuring you have access to the most accurate data available.

    Which availability do you guarantee for the Real Validito services?

    Our Real Validito APIs are hosted on cloud. We guarantee an availability of 99.9%.

    Do you store my data on your servers?

    No. And we take this very seriously.
    Web service data that passes through our network is not stored by Real Validito. Your data is never written to persistent memory such a disk file, database or log file.
    We record the date a transaction occurs in our system. We do not record the contents of the request nor the response. We do store any error responses that may have occurred.

    Does Real Validito save my query?

    No.
    We do not store any information from the query beyond the time it takes to perform the lookup.
    We do create a transaction count for tracking and accounting purposes for each query.

    What is a transaction?

    A transaction occurs every time a request is made to our servers. However, empty string and null requests are not considered a transaction.

    Where can I check my transaction usage?

    You can see your transactions on our Usage Reports page.

    Is my data secure?

    ABSOLUTELY!
    Real Validito commitment to security is of the highest level. We use the highest level of encryption and the latest security tools to ensure that our customer’s data is secure.
    Network Security
    No copies of your real-time data nor your responses are stored
    Sensitive data like customer information is encrypted
    All connections can use SSL with a minimum of 128-bit symmetric encryption and a 1024-bit authenticated key agreement
    Multi-layer perimeter security is provided by a pair of modern firewalls running latest firmware
    Continuous layer-3 monitoring of firewalls and load balancers provides real-time proactive security information
    Servers have been penetration tested
    Redundant switches, firewalls, load balancers, servers and backup systems ensure high availability

    Will Realvalidito.com store my personal details?

    We don’t gather any primary details other than email-id which is submitted at the time of registration, from the user.

    Does Realvalidito.com share my details?

    We (Realvalidito.com) do not share any information with any one or any third party companies.

    Will Realvalidito.com store my IP Address?

    YES. We may store the user’s computer’s IP address to figure out system exploitation.

    Do you need to whitelist my IP?

    No. You can access our service from any IP address.

    Do you use cookies?

    No. At Realvalidito.com, we don’t use cookies. However, we do use THIRD PARTY TRACKING SYSTEM which may use cookies for the purpose of identification. When system usage or abuse needs to be figured out, third party tracking systems may use cookies.

    Can I delete any information which I submit at the time of registration?

    No. As per our privacy policy, we neither allow any modification in data nor deletion. However, we can assure that whatever information user provides to our website is completely secure and protected.

    Do you charge for support?

    No.
    Customer Service Excellence is one of our core values. We provide 24×7 customer support with each of our services.
    If you need immediate assistance, contact us or open up a ticket on your Real Validito account.

    Do I need technical skills to use Real Validito? Do you provide any help to implement the API?

    No. Bulk validation is as easy as 1,2,3: Upload your CSV, Validate it and Download it.
    If you need real-time validation using our API, contact us, we can help with the technical setup.

    How can I contact you?

    We provide 24×7 Email Support for all customers. While there is a quick response time guarantee, a support representative will usually return a response within 1 business hour.
    24×7 Technical Support : Email our support team at any time of day or night for help
    Our business hours cover Monday through Saturday, 6:00 AM US Eastern to 10:00 PM US Eastern, excluding major US holidays

    I found a BUG. What am i supposed to do?

    We very much appreciate your help. Please send us an email to contact@realvalidito.com and we will try to fix this bug as soon as possible.

    Can I subscribe to services of Realvalidito.com?

    Ofcourse. You can certainly subscribe to the services of Realvalidito.com. You will have to register with the website using Sign Up. Once you are a registered user, you will enter the world of privileged customers. Registered users have privilege to use all services which may not be available to regular users.

    How can I buy more credits?

    You can buy lookup credits with one-time-payment from your Real Validito account. If you want to process a large CSV file or if you prefer to use your credits on an irregular basis. You can charge your account with the required amount of credits at any time. Credits bought with one-time-payment can be used any time but it can’t be changed or canceled.
    Lookup credits, once purchased never expire. We do not charge credits for lookups that fail to return a definite response.

    How can I do payment?

    All orders must be prepaid. At Realvalidito.com, we are bound to simplify your life. We have integration with PayPal Services so that you don’t have to take many efforts to pay for the services. You have the option to select lookups package(s). You can decide which package(s) is feasible.

    Refunds and Credit Expiry

    Real Validito does not issue refunds under any circumstances. All sales are final
    Credits may have an expiry date associated with their purchase. You acknowledge and agree that expired credits are forfeit and no extension or refund will be issued for expired credits
    This is a service, and you cannot return unused service. No refunds will be issued for any legitimately, intentionally purchased service.

    Delivery of Goods

    You acknowledge that purchased goods are considered delivered as soon as the purchased credits become available in your account

    What is an API?

    API, which stands for Application Programming Interface, is a software intermediary that enables two applications to speak to each other.
    At Real Validito, all of our validation services are built as APIs and return data in JSON format.

    What is API Key & API Secret?

    Application Programming Interface is known as API. Using computer programs, a code is transferred to distinguish the calling program on another computer. Besides, API keys & API secrets are used to trail as well as manage the usage of API. For an instance, to avert nasty system use or/and exploitation of the API.

    How API keys & API Secret are used?

    API keys & API secrets generally solve dual purpose. They work as an exclusive identifier as well as a hidden token for verification. API can be established on the UUID system to assure they will be exclusive to one another.

    Will your API work with my web form?

    The API interface will work with most type of web forms such as Java, .NET, PHP and others.

    I need to validate hundreds of records per second. Can you help me?

    You bet!
    We are already accommodating a number of clients at this level. You can query up to 1,000 data at once. For details, please take a look at our API Docs.

    What output formats do you support?

    All of our products support outputs in JSON formats.

    What is the average API response time?

    API requests will be typically answered within 500ms.

    What File Type can i submit for Bulk Validation (Batch Processing) ?

    We require your file to be CSV. If your data is in an Excel spreadsheet, simply save it as a CSV file and you’re good!

    Does it matter if my CSV file has a header row or not?

    It does not matter, but all of our results include a header row that identifies the data points in each column. Some customers want the rows in their source file to sync up perfectly with the result file rows, so if this is you, you SHOULD have a header row in your source file.

    Is it OK if my CSV file has some blank rows in it?

    Yes. If your file includes blank rows, they will be processed and we will continue processing to the end of your file. Blank rows are NOT charged as lookups.

    How long does it take to process my CSV File?

    Actual process time varies based on your file size. Smaller files (under 10K records) are typically validated within 5 to 10 minutes.

    Phone Validation FAQs

    Which countries does your phone validation service cover?

    Our Phone validation service covers the United States & Canada.

    Does your phone validation service work for mobile numbers and landline/fixed line numbers?

    Yes, Phone validation supports any type of number : mobile, landline/fixed line, VoIP etc.

    Can the CSV file i submit contain other columns besides the phone number. For example name, street address and so on?

    Yes. You can upload csv files with more than one column, there is a facility to MAP columns( if you upload a file with FirstName, LastName, Phone, Email Address then the validated file contains all these uploaded columns data along with validation info.)

    Do my numbers need to have leading “1” LIKE 12131231234?

    The file you submit can be with or without leading 1’s.

    Can my numbers have punctuation like (123) 123-1234?

    The file you submit can be with or without punctuation.

    Do my numbers have to be in a specific format (i.e., country code, special characters, and etc.)?

    No. Real Validito Phone number validation service will automatically remove plus sign [+], leading “1”, parentheses ( ), dash [-], Dots [.] or Spaces from the phone number!

    Do you actually call the phone numbers during the validation process?

    No. The phone numbers are not contacted in any way, nor will any phones connected to a line ring during the entire validation process.

    Can I query multiple phone numbers in one request?

    Yes, this is absolutely possible. You can query up to 1,000 phone numbers at once. For details, please take a look at our API Docs.

    DNC Lookup FAQs

    Which countries does your DNC Lookup service cover?

    Our DNC Lookup service covers the United States.

    Can the CSV file i submit contain other columns besides the phone number. For example name, street address and so on?

    Yes. You can upload csv files with more than one column, there is a facility to MAP columns( if you upload a file with FirstName, LastName, Phone, Email Address then the validated file contains all these uploaded columns data along with validation info.)

    Do my numbers need to have leading “1” LIKE 12131231234?

    The file you submit can be with or without leading 1’s.

    Can my numbers have punctuation like (123) 123-1234?

    The file you submit can be with or without punctuation.

    Do my numbers have to be in a specific format (i.e., country code, special characters, and etc.)?

    No. Real Validito DNC Lookup service will automatically remove plus sign [+], leading “1”, parentheses ( ), dash [-], Dots [.] or Spaces from the phone number!

    Can I query multiple phone numbers in one request?

    Yes, this is absolutely possible. You can query up to 1,000 phone numbers at once. For details, please take a look at our API Docs.

    Gender Lookup FAQs

    Which countries does your Gender Lookup service cover?

    Our Gender Lookup service covers the United States & Canada.

    How do you gather the data?

    To provide the highest possible accuracy, we combine the data of multiple data sources. We use data from publicly available governmental sources and combine them with data we crawl from social networks, which provides you the best possible matches. Each name has to be verified by different sources to be added to our list.

    Can the CSV file i submit contain other columns besides the first name. For example email, street address and so on?

    Yes. You can upload csv files with more than one column, there is a facility to MAP columns( if you upload a file with FirstName, LastName, Phone, Email Address then the validated file contains all these uploaded columns data along with validation info.)

    Can I query multiple names in one request?

    Yes, this is absolutely possible. You can query up to 1,000 names at once. For details, please take a look at our API Docs.

    ZIP/Postal Code Lookup FAQs

    Which countries does your ZIP/Postal Code Lookup service cover?

    Our ZIP/Postal Code Lookup service covers the United States & Canada.

    What is a zip code/postal code?

    In the United States of America a zip code is five or nine numbers that are added to a postal address to assist the sorting of mail.
    Canadian postal codes are alphanumeric. They are in the format A1A 1A1, it is a six-character string that forms part of a postal address in Canada where A is a letter and 1 is a digit. When you want to write a mail, the postal code follows the abbreviation for the province or territory. Components of a postal code: Forward sortation areas and Local delivery units

    How many types of Zip Codes are there in the USA?

    Unique/single
    PO Box only
    Military
    Standard

    What are some uses for the ZIP/Postal Code Lookup?

    Determining the city, state, county, area code and time zone information, longitude and latitude of locations

    Can the CSV file i submit contain other columns besides the Zip/Postal Code. For example email, street address and so on?

    Yes. You can upload csv files with more than one column, there is a facility to MAP columns( if you upload a file with Zip/Postal Code, FirstName, LastName, Phone, Email Address then the validated file contains all these uploaded columns data along with validation info.)

    Can I query multiple Zip/Postal Code in one request?

    Yes, this is absolutely possible. You can query up to 1,000 Zip/Postal Codes at once. For details, please take a look at our API Docs.

    How often are new Zip/Postal Codes created? How many new Zip/Postal Codes are created every year?

    It is typical for 10-20 new Zip/Postal Codes to be created each year.

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